The Manhattan Club Owners

Frequently Asked Questions

Q. When Can I Start Using the Club Floor?

A. The process of recording your ownership deed can take up to thirty days or longer to complete. This, however, will not affect your ability to use the Club Floor. The lounge, and business center are available to you immediately upon becoming an Owner and may be enjoyed at any time. Use of the fitness center is restricted to those times when you are in residence at The Manhattan Club.

 

Q. When Can I Start Making Reservations?

A.You can begin making reservations after 30 days.  Reservations are accepted on a “first-come, first-served basis”.  Space is available for dates as far out as nine months, when using less than your available night and space is available twelve months out when using all of your available nights consecutively. We recommend that Owners wishing to secure reservations for holidays, birthdays, anniversaries or other specific events, reserve as far in advance as possible.

 

Q. How Do I Make a Reservation?

A. A staff of friendly professionals are available to assist in making your Manhattan Club reservations. Simply call 1-800-891-3570. International callers please dial 212-707-5000 and select option two from the menu. Please provide the agent with your full name and contract number when making a reservation. The Reservation Department is open Monday – Friday from 9:00 am to 7:00 pm and Saturdays from 9:00 am to 3:00 pm. Cancellations must be received no later than 72 hours prior to date of arrival to avoid a surcharge.

 

Q. Can Friends or Family Use My Available Nights?

A.Yes, as an Owner at The Manhattan Club, you can gift or rent some or all of your nights to friends and family. For your protection, reservations and changes are not accepted from anyone other than the owner. Therefore, reservations for such guests must be made by you, the owner. When making reservations for a guest, simply provide us with the name of the guest who will be using your nights.

 

Q. How Do I Reserve an RCI Vacation?

A. RCI membership entitles you to RCI Getaway Vacations and other travel related benefits. To reserve an RCI Getaway Vacation or to utilize any of the RCI travel benefits, simply call the RCI member hotline 800-446-1821 and an RCI travel specialist will assist you.

 

Q. How Do I Exchange My Week(s) for Another Affiliated Resort?

A. In order to exchange your Manhattan Club week(s) for another RCI Affiliated Resort, you must first deposit your week(s). To deposit your week(s) simply call The Manhattan Club Member Services Department and they will notify RCI. You will receive a confirmation letter directly from RCI indicating that your week(s) have been deposited. You then have two years to use your deposited time at another RCI resort. To reserve an exchange resort, call the RCI member hotline 800-446-1821. Provide them with the location(s) in which you are interested and your desired travel dates. RCI will notify you directly when your request becomes available.

 

Q. What Constitutes a Weekend Stay?

A. Weekend reservations consist of a two night minimum stay. Subject to rules relating to a particular Flexible Ownership Interest, Owners of Flexible Ownership Interests who wish to reserve a Saturday night may do so provided the reservation includes a Friday night or Sunday night.

 

Q. How do I contact Member Services for questions about reservations and general inquires?

A.
1. You can call 1-800-891-3570. International callers please dial 212-707-5000 and select option two from the menu. Member Services Specialists are available from 9:00 am to 7:00 pm Monday - Friday, and 9:00 am to 3:00 pm on Saturdays. Member Services is closed on Sundays, Thanksgiving Day, Christmas Day and New Year’s Day. Holiday hours are 9:00 am to 3:00 pm.
2. You can make a reservation request by using the form located at: http://tmcny.com/owner-s-reservations.shtml
3. You can also request reservations or ask questions by email at:
a. ownerservices@tmcny.com or
b. reservations@manhattanclub.com
4. The fax number for Member Services is 212-453-8107, however this is not a preferred form of communication.

 

Q. What are the designated Check-In and Check-Out times?

A. Check-In begins at 4:00 pm. Every attempt is made to have a room ready as soon as possible. However, an early Check-In cannot be guaranteed. Check-Out is 11:00 am. Anyone departing after 11:00 am is subjected to additional charges.

 

Q. How do I valet park my car?

A.Upon arrival at The Manhattan Club, please wait with your vehicle in the designated loading zone directly in front of the entrance. The Valet will provide you with a claim ticket. Be prepared to leave only the ignition key with the valet. The garage is not affiliated with The Manhattan Club. Payment must be made directly to the garage operator, via credit card authorization located at the Front Desk. There are no “in and out” privileges: All charges must be paid in full each time the vehicle is retrieved from the garage at the current rate of $35 per 24 hour period. Any stay beyond the 24-hour period will incur a full days’ charge. The 24-hour period begins at the time the garage receives your vehicle, not the time you check into The Manhattan Club. Please inspect your vehicle upon drop off and pick up. The Manhattan Club assumes no responsibility for any loss or damages to your vehicle or property.

 

Q. What can the Concierge assist us with?

A. The Concierge can assist your with theater, nightlife, city information, entertainment, transportation, dining, sight seeing, museums, maps and other special requests. Please contact the Concierge directly at 212-453-8266 for further information.

 

Q. Where can I access the Internet?

A. All suites are fully equipped with free wireless Internet access. In addition the Business Center, located on the 26th floor, is open from 5:00 am to 11:00 pm. Guests must be 18 and over unless supervised by an adult.
The code for the Wireless Internet is:
Username: tmcny
Password: free

 

Q. Where is the Lounge Located?

A. The Lounge is located on the 26th floor

Lounge Hours: Monday Through Thursday 6:30 am to 11:00 pm
Friday, Saturday and Sunday 6:30 am to 12:00 am

Breakfast hours are from 6:30 am to 11:00 am.
Cocktails are serviced everyday from 4:30 pm to 11:00 pm
Weekends and Holidays: Please check for extended hours.

 

Q. How can housekeeping assist us during our stay?

A. Coffee, tea and popcorn will be replenished daily in your room. Should you wish to request more, there will be additional charges. If you love our robes, you may take one and we will place the charge on your room bill. Please contact Housekeeping at extension 3383 or 3384 for price information in addition to any further questions you may have.

 

Q. Are pets allowed?

A. No. Pets are not permitted at The Manhattan Club.

 

Q. How can I contact the Timeshare Association Board?

A. In the main navigation menu, under the Contact Us section you will find the "Timeshare Board of Directors" link. This link will navigate you to the contact information for the Timeshare Association Board.

 

Q. Who should I contact regarding Ownership questions or concerns?

A. Our Owner Service Managers, located in the lobby, are more than happy to assist you with any questions or concerns regarding Ownership at The Manhattan Club. They can be reached by dialing extension 8514 from your suite or 212-453-8514 from an outside line.