Q. When Can I Start Using the Club Floor?

A. The process of recording your ownership deed can take up to thirty

days to complete. This, however, will not affect your ability to use

the Club Floor. The lounge, conference rooms and business center are

available to you immediately upon becoming an Owner and may be

enjoyed at any time. Use of the fitness center is restricted to those

times when you are in residence at The Manhattan Club.

 

Q. When Can I Start Making Reservations?

A. Once thirty days have passed and your deed has been recorded

properly, you can begin making reservations. Reservations are accepted

on a space available basis for dates as far out as nine months. We

recommend that Owners wishing to secure reservations for holidays,

birthdays, anniversaries or other specific events, reserve as far in

advance as possible.

 

Q. How Do I Make a Reservation?

A. A staff of friendly professionals is available to assist in making

your Manhattan Club reservations. Simply call 1-800-532-4566 and

select option two from the menu. International callers please dial

212-453-3570. Please provide the agent with your contract number

when making a reservation. Reservations can be made up to nine

months prior to your intended date of arrival. The Reservations

Department is open Mon - Fri from 9:00 a.m. to 9:00 p.m. and

Saturday from 9:00 a.m. to 3:00 p.m. Cancellations must be received

by no later than 72 hours prior to date of arrival to avoid a surcharge.

 

Q. Can Friends or Family members Use My Suite?

A. Yes, as the Owner of deeded property at The Manhattan Club, you

can gift or rent some or all of your nights to friends and family. To protect

your ownership, reservations and changes are not accepted from

anyone other than the actual Owner. Therefore, reservations for such

guests must be made by you. When making reservations for a guest,

simply provide us with the name of the guest who will be occupying

your suite.

 

 

Q. How Do I Reserve an RCI Vacation?

A. RCI membership entitles you to RCI Getaway vacations and other

travel related benefits at attractive prices. To reserve an RCI Getaway

Vacation or to utilize any of the RCI travel benefits, call the RCI member

hot line 800-446-1821 An RCI travel specialist will assist you.

 

 

Q. How Do I Exchange My Week for Another Affiliated Resort?

A. In order to exchange your Manhattan Club week for another RCI

affiliate Resort, you must first bank your week. To bank your week call

The Manhattan Club Member Services Department to advise us that

you would like to bank your week(s). We will notify RCI. You will

receive a confirmation letter directly from RCI indicating that your

week(s) has/have been banked. You then have two years to use your

banked time at another resort. To reserve an exchange resort, call the

RCI member hotline 800-446-1821. Provide them with the location(

s) in which you are interested and your desired travel dates. RCI

will notify you directly when your request becomes available.

 

Q.  What makes a reservation a weekend?

A.  A reservation is a weekend when it includes a Saturday overnight stay.

 

Q.  How do I contact Member Services for questions about reservations and general inquiries?

 

 

A.  

1.       You can call Member Services at 1-800-891-3570. Owners outside the US can call 212-707-5000 and enter extension 8977.  Member Services Specialists are available from 9 am to 9 pm Monday through Friday and 9 am to 3 pm on Saturday. Member Services is closed on Sundays, Thanksgiving Day, Christmas Day, and New Year’s Day. Holiday hours are 9 am to 3 pm.

2.       You can make a reservation using our online request form located here:   http://www.tmcny.com/owner-request.htm

3.       You can also request reservations or ask questions by email:

a.       ownerservices@tmcny.com or

b.       reservations@manhattanclub.com

4.       The fax number for Member Services is 212-453-8330, but this is not a preferred form of communication.

 

 

Q. What are the designated Check In and Check Out times?

 

A.  Check In begins at 4:00 p.m.  In the spirit of accommodation every attempt will be made to have a room ready as soon as possible.  However, an early Check In cannot be guaranteed.  Check Out time is 11am.  Anyone departing after 11am is subjected to additional charges

 

 

Q. How do I valet park my car?

 

A. Upon arrival at The Manhattan Club, please wait with your vehicle in the designated loading zone directly in front of the entrance to the Club. The Valet will provide a claim ticket to those vehicles waiting in the loading zone. Be prepared to leave only the ignition key with the Valet. The garage is a separate entity. Payment must be paid directly to the garage, via direct cash payments or credit card authorization located at the Front Desk. There are no “in or out” privileges: All charges must be paid in full each time the vehicle is retrieved from the garage at the current rate of $28.00 per 24 hour period. Any time beyond the 24 hour period will incur a full days charge. The 24 period begins at the time that the garage receives your vehicle, not the time you check into The Manhattan Club. Please inspect your vehicle upon drop off and pick up. The Manhattan Club does not assume responsibility for any loss or damage to property.

 

Q. What can the Concierge assist with?